Web1. Try refreshing the webpage, logging out and back in, clearing cache and cookies, restarting your device 2. Break down the expected vs actual outcome 3. Gather details: … WebTroubleshooting is not about resolving or fixing problems. It is solely about identifying the problem or fault, nothing more, nothing less. Troubleshooting process: Troubleshooting …
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WebRemember: You should always combine direct questions like the below with empathy statements to show the customer you’re on their side. For example: “I understand how frustrating this is for you,” or “I’m really sorry to hear about that,” “I’m sure I would feel the same way if I was in your situation.”. Web5 Steps To Troubleshooting 1. Try refreshing the webpage, logging out and back in, clearing cache and cookies, restarting your device 2. Break down the expected vs actual outcome 3. Gather details: Screenshots, videos, error messages, console errors 4. Reproduce the issue 5. Create a bug ticket for engineers to resolve WebWe will go through each of these categories and will give examples of your expected knowledge for each. Fundamental Computer Skills Fundamental computer skills include typing and using a mouse. Possessing fundamental computer skills mean you have no to little computer experience or training. handmade jewellery how to make